June 13, 2005 - FUNDAMENTALS is HotelEXPERT�s unique way to actuate Guest History. �If on a previous stay, your returning guest requested the New York Times, HotelEXPERT auto-tasks its delivery again. Or, say, your returning guest once experienced a Dirty Check-In; HotelEXPERT knows to auto-task a Room Inspection by a Supervisor,� explains Val Reyes, President of Metromedia Software, Inc., to describe actuation of guest history. �Guest profile is useless, until it is tasked. HotelEXPERT now monitors and tasks these crucial recovery and proactive approaches,� Reyes adds.

FUNDAMENTALS also manages Guest/Customer profiles for the current hot trend of condo-hotels or Timeshare operations. It tracks Arrivals, keeps Detailed Customer Information such as addresses, emails, phones; Authorized users for an apartment, Authorized vehicles, Stay History (including complaints and requests), Pets information, other related documents such as Insurance certificates, Correspondence or comment cards.

A Telephone Book is provided for Concierge to task frequently-requested services or reservations, providing maximum efficiency. A completed task, such as a limo to the Airport, can be designated as a Preference, setting the stage for pro-active action for a future visit.

In another area, Version 5.0, also known as HotelEXPERT XMfm, features a Visuals-driven Engineering [VISE] module complete with CAD drawings. VISE has been coined by HotelEXPERT to describe the method of clicking on a drawing to initiate a work order. �A picture or drawing eliminates mistakes, such as reporting a broken stove, one out of many. Far advanced and simple!� says Reyes.

Bertrand Douxami
212-169-4800 x12
email: [email protected]
http://www.hotelexpert.com/