| New York (June 22, 2005) – Noble House Hotels & Resorts has selected
Coyle Hospitality Group’s innovative and new SpasQore mystery shopping
program, built specifically for spas. Noble House will utilize Coyle Hospitality
Group’s SpasQore as a quality assurance tool in its nine world-class SpaTerre
spas including Little Palm Island Resort & Spa, recently recognized
with Four-Stars in the Mobil Travel Guide’s 2005 American’s Best Hotel
and Resort Spas.
Designed to articulate quality vision into measurable results, SpasQore provides the SpaTerre outlets at Paradise Point Resort & Spa, San Diego, California; Caleo Resort & Spa, Scottsdale, Arizona; Inn and Spa at Loretto, Santa Fe New Mexico; Little Palm Island Resort & Spa, Little Torch Key, Florida; LaPlaya Beach & Golf Resort, Naples, Florida; Ocean Key Resort & Spa, Key West, Florida ; The Grove Isle Hotel & Spa, Miami, Florida, Hotel Viking, Newport, Rhode Island and Noble Houses’ newest property, The Shores Resort & Spa in Daytona Beach Shores, Florida; with a customizable management tool where benchmarks are established, trends are revealed and a detailed narrative provides context for each spa director to create a strategic action plan. “SpasQore is clearly defined, with actionable measurements, and it is customized for our unique SpaTerre spas,” states Marc Pujalet, president of Noble House Hotels & Resorts. “We utilize Coyle Hospitality Group’s hotel tools (InnSqore) currently and are thrilled that we can now optimize SpasQore for our spas.” SpasQore is delivered to clients online via Coyle Hospitality Group’s proprietary SQL database that enables client-driven set-up and output; on-the-spot trending analysis; customized roll-up reporting; multiple brand platforms; dynamic archiving (reports, pictures and recordings). This ease of reporting allows management to access any part of the report, at any time, through a web browser. About Noble House Hotel & Resorts
 About Coyle Hospitality Group Based in New York City since 1996, Coyle Hospitality Group is a market leader providing mystery shopping and brand quality assurance services exclusively to hotels, restaurants and now spas worldwide. A selection of current Coyle Hospitality Group hospitality clients includes Intercontinental Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants, Starr Restaurant Organization, Affinia Hospitality, China Grill Management and Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality evaluations exclusively for hospitality clients. For more information please visit www.coylehospitality.com |