�The conference theme plays on the American history of Boston to �Celebrate a Proud Heritage� of trainers learning, sharing and growing,� said Joleen Flory-Lundgren, SPHR, FMP, vice president of human resources and training for Famous Dave�s of America and CHART president. �This 70th conference marks the 35th year CHART has been helping hospitality trainers develop people to improve the performance of their organizations. As a thank you and recognition, over 15 members who have been members of CHART for twenty years and above were invited to attend this conference at no charge.�

High-level insights on training will be given by the annual President�s Panel, moderated by Jeff Higley, editor-in-chief, Hotel and Motel Magazine. President participants are:

• Roger Berkowitz, Legal Sea Foods
• Phillip P. Friedman, McAlister�s Corporation
• Julia Stewart, IHOP Corp.
• Gary Williams, Coakley & Williams Hotel Management Company
• Stephanie Sonnabend, Sonesta International Hotels Corporation

For the second year in a row, CHART member recipients of Chain Leader�s �Best Places to Work,� based on findings by People Report, will participate on a panel to share best practices in recruiting, training, retention and compensation. The panel will be moderated by Teresa Siriani, president of People Report, and Donna Hood Crecca of Chain Leader. For lodging attendees, Jeff Higley will moderate an interactive discussion on �Training for Today While Planning for Tomorrow.�

CHART members will have many opportunities to learn from their peers through solutions-sharing sessions. Large group settings include �Ask My Peers: LIVE!� a speed roundtable version of CHART�s popular on-line discussion group, �Competencies of Winners,� moderated by Rodney Morris, FMP, of Fired Up, Inc. and �Building Leadership Talent,� moderated by Matt Kenslea of Harvard Business School Publishing. To learn from the CHART lifetime members who will be in attendance, a special session, �If I Knew Then What I Know Now: Reflections from the Field,� will feature the good, the bad and the ugly lessons learned in the training and human resources profession. Smaller group breakout tracks include:

Hourly staff training

• �Energize! Your Training� by Katie Mangett of Xanterra Parks and Resorts;
• �Lessons Learned in E-Learning Development� by Monique Donahue of the AHLAEI; and
• �Forced Creativity: Steps that Keep Trainers Quick and Training Segments Fresh� by Adam Huddleston of California Pizza Kitchen.

• �Top 10 Tips for Training Top Performers� by Donna Rynda;
• �Proven Methods to Teach Effectively� by Deon Glorius and Christine Dunn of Golden Corral Corporation; and
• �The Impact of Technology and the Role of Training� by Kim Skolnick and Debbie McNally of Jack In The Box.

• �Growth, Succession Planning and Development for Senior Leaders� by Harry Bond, FMP, of Monical Pizza Corporation;
• �Tasks of Leadership� by Denise Franck and Lamar Hamilton of Bilimbi Bay; and
• �Less Stress�More Success� by John Alexander FMP, of the NRAEF and Milly Sonneman and Thomas Sechehaye of Hands On Graphics.

• �E-Learning: Kicking it Up a Notch with Interactivity� by Jim James of Red Lobster;
• �Making it Happen: Getting Leaders to Support the Training Effort� by Jerry Keenan of AchieveGlobal;
• �Leadership & Management Program featuring ManageMentor? Plus� Approved Facilitator Tutorial by the National Restaurant Association Educational Foundation (NRAEF);
• �ServSafe Alcohol Course and Examination� by the NRAEF; and
• �Certified Hospitality Trainer (CHT) Review and Exam� by the American Hotel and Lodging Association Educational Institute.

To download the CHART Boston Conference brochure or to view the full agenda with descriptions, visit http://www.chart.org/conferences/.

CHART is one of the oldest and largest nonprofit organizations dedicated to training in the hospitality industry. Members number over 400 and represent multi-unit restaurant and hotel companies.  A typical CHART member holds over 10 years of training and human resources experience and impacts over 5,000 employees in 80 units. By helping trainers do their jobs better, CHART positively impacts millions of employees, customers and companies and the industry as a whole. CHART�s mission is to develop hospitality training professionals to advance industry training practices and improve operational results by providing access to education, tools and resources. 

Tara Davey
(800) 463-5918
[email protected]
www.chart.org