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Global Customer Service Center |
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Worldwide
Expert Team to Offer Personalized Assistance and Reservations
Around the Clock March 23, 2005 -- Continuing its ongoing quest to provide guests with the best service possible, on Friday April 1, 2005 The Peninsula Hotels launches its new “Global Customer Service Center (GCSC), a dedicated round-the-clock customer service by highly trained Peninsula staff who will assist guests with reservations, customer service, hotel inquiries and requests. “The Peninsula Hotels is renowned for its exceptional service, and the Global Customer Service Center  will be an
extension of that,” said Peter C. Borer Chief Operating Officer of The
Peninsula Hotels. “Guests can be confident that our staff will offer
their knowledge, time and personalized service 24-hours a day, seven
days a week.”The GCSC staff will be multi-lingual, ready to help guests in English, Japanese, Cantonese and Mandarin. Each member of the GCSC staff will be able to offer excellent product knowledge of the seven Peninsula hotels, thanks to an ongoing familiarization program undertaken by each staff member with an extensive orientation trip to each hotel in order to provide callers with first-hand knowledge of the properties and destinations. The Global Customer Service Center will be available to help callers in every time zone around the world. Customers will be able to call toll-free from Australia, China, Taiwan, Singapore, Thailand and from April 1, 2005 Canada, the United States, Japan, the United Kingdom, Germany, France and Switzerland. |
| Contact: Meg Paynor Murphy O’Brien, Inc. Telephone: 310-453-2539 Fax: 310-264-0083 Email: [email protected] Website: www.peninsula.com/index.html |