in Hotel Performance During 2004
Finalists for the Connie Awards and Doubletree Pride Awards were determined by two key components of the Doubletree Balanced Scorecard rating system: a Brand Consistency Index (a measurement of Physical Condition, Cleanliness, and compliance with Brand Standards) and Guest Loyalty Scores (a combination of three scores from the Doubletree Satisfaction and Loyalty Tracking Report).
Named in honor of company founder Conrad Hilton, the top-performing hotel in the Doubletree brand with the highest overall hotel performance scores:
The brand also was proud to present its Doubletree Pride Awards. These awards are presented to the top ten hotels across all brand product lines.
DOUBLETREE 2004 CARE CUP – Doubletree Guest Suites Naples, Florida
Doubletree Crystal Cookie Awards celebrate those hotels that demonstrate an extraordinary commitment to embracing the brand’s CARE culture and share that commitment with their local community, their guests and their fellow team members.
Individual CARE Achievement Award – Bob Slater, President, Southern Hospitality Inc. – Doubletree Hotel Cocoa Beach Oceanfront
After the devastation of Hurricanes Frances and Jeanne, this Florida Doubletree was closed for three months and underwent an extensive top-to-bottom renovation. Not only was the renovation completed on-time and on-target, the owners of the hotel made a financial commitment to supplement unemployment benefits received by all employees during the hotel's closure. This owner developed a program that ensured each hotel employee received their full regular wages while the renovation project was underway. As a result, the hotel retained 100% of the hotel team to re-open this Doubletree on January 1.
Community CARE Award -- Doubletree Hotel Palm Beach Gardens, Florida
In mid-August, this Florida Doubletree was preparing for one of the first of several devastating hurricanes. When Hurricane Charley finally hit this city, electricity and other essential utilities were knocked out. This hotel team not only took CARE of its own guests during this difficult time, they fired up their generators, opened up their food & beverage outlets and served whatever food they had available to anyone in the local community that walked through their doors – for three straight days. This included neighborhood residents and even guests of other hotels in the area that had closed their food & beverage services.
Teaching Kids to CARE® Spring Initiative Award -- Doubletree Hotel Ontario Airport, California
Forest fires devastated many areas in Southern California during the Fall of 2003. During that time, the Doubletree Hotel Ontario Airport housed several forest rangers from the U.S. Dept. of Forestry and invited the local community to use the hotel’s public area as a place of refuge during evacuations. Nearly six months later, this hotel invited a group of forest rangers back to one of the communities they saved from devastation as part of the brand’s Teaching Kids to CARE 10,000 Tree Planting Initiative with the National Arbor Day Foundation. As a result, more than 100 kids were able to plant trees back in their own neighborhood and the hotel team worked with the Dept. of Forestry and the students to teach them additional lessons about wildfires and what people can do to prevent them and stay safe.
Teaching Kids to CARE Fall Initiative Award -- Doubletree Hotel Chicago/Alsip, Illinois
Not only did this hotel commit to the Teaching Kids to CARE Fall Election program with Kids Voting USA® just one month after becoming a Doubletree, the CARE committee at this hotel rallied together to teach more than 350 students at their local elementary school the importance of voting. However when the votes were in and the military was announced as the national winner, the project became much more personal. A sales manager at the hotel lost her son in battle in Iraq in early 2004 – chocolate chip cookies were one of his favorite treats from home. This sales manager was able to make arrangements with her son’s unit, which is still based in Iraq and the hotel team worked to ensure that all 2,004 cookies from their city were delivered overseas to his unit in time for the holidays.
Doubletree Media Relations
|Also See:||Doubletree Hotels Spending $300 Million in Product Enhancement Across North America; Adds Six New Hotels / January 2005|
|Doubletree Recognizes Top Hotels for Performance During 2003 / March 2004|
|Doubletree Recognizes Top Hotels for Excellence in Hotel Performance During 2002 / April 2003|