The Broadmoor is the only resort in the country to have earned the Mobil Five Star and AAA Five Diamond ratings every year since the awards were established. The Broadmoor is proud to provide guests with the finest in accommodations and services. The Situation  As a large-scale destination resort, The Broadmoor�s property-wide POS requirements are unique�including fifty-two meeting, banquet, and function rooms. Eleven restaurants are contained within The Broadmoor Resort, ranging from elegant tableside service in the Penrose Room, to a sandwich from Julie�s or the Golden

Location: The Broadmoor Resort Market Segment: Hotels and Resorts Technology: Advanced POS architecture, mobile POS Return on Investment: Increased guest satisfaction, reduced hardware cost, more efficient employees, shorter training times

"The Broadmoor needed a single vendor solution because of the complex integration needs of our operation and our desire for guests to have full room charging and other special privileges anywhere in the resort,� said Robert Starling, Business Systems Analyst at the resort. �We needed a reliable, robust solution that could help us deliver the level of service our guests have come to expect." 

InfoGenesis met these challenges head-on with Revelation�the POS solution that could easily scale to The Broadmoor�s 65+ POS terminal operation with ease.

Finding the Right Solution

In 2001, The Broadmoor undertook an extensive decision-making process in order to find a POS solution that could handle their immediate operational needs and grow with them into the future. An InfoGenesis customer since 1992, The Broadmoor felt it was time to upgrade their current system and investigate all their options to see what other vendors in the marketplace had to offer. The Broadmoor reviewed four different POS systems in great depth and went through numerous demonstration sessions. After extensive research, they decided to renew their contract with InfoGenesis. 

The integration capabilities of Revelation helped The Broadmoor reach their decision. With existing interfaces already in place for their property management software, and the possibility of expanding their business through innovative and highly advantageous mobile POS, The Broadmoor knew InfoGenesis was up to the task of providing a single, unified hospitality solution. A unified solution produces impressive results�with the reporting necessary to make better decisions and the means necessary to improve operational efficiency.

The Broadmoor also recognized Revelation as a robust client/server POS application designed for operations with multiple revenue outlets. Revelation is ideally suited to manage any combination of fine dining, bar, room service, and gift shop operations. The scalable nature of Revelation helps The Broadmoor operate consistently across outlets via centralized configuration and reporting. It also allows businesses to accommodate growth in a cost-effective way.

In addition to the scalability and integration capabilities of Revelation, The Broadmoor decided to renew their contract because of the reliability of the InfoGenesis solution. The IBM SurePOS terminals withstand the harsh conditions of foodservice�providing outstanding investment protection and an easy-to-use integrated touchscreen display that keeps transaction times low and facilitates employee training.. 

Seeing Return on Investment

Management at The Broadmoor knew that they needed to leverage technology to deliver the level of service that their guests have come to expect. They also knew that advanced integrated technology would deliver the business information and guest service improvements essential to success.

Scalability and Reliability

The Broadmoor has enjoyed the scalability and reliability of Revelation for quite some time. Their diverse outlets are handled with ease�all performing without interruption. Where The Broadmoor saw significant return on investment was in their expansion. By implementing a scalable solution, they were able to avoid costly hardware and infrastructure changes.

Flexibility

Revelation provides The Broadmoor with the flexibility needed to address unique configuration needs. Because of this flexibility, employees encounter fewer operational headaches and are better able to focus on their interaction with guests.

�The system is extremely reliable and delivers tremendous flexibility,� said Starling. �We recently needed to implement a very specific custom surcharge. The Revelation solution was flexible enough to allow us to implement the change easily and customize the check to present this charge to our guest in the manner that we wanted.�

Mobile POS

With the help of mobile POS, environments typically not part of the POS solution also experience better guest service at The Broadmoor. The InfoGenesis technology gateway allows handhelds to interact in real time with the rest of the POS solution. Through the handheld, a server sends orders directly from a poolside table or seat to Revelation via a wireless network connection. When it�s time to pay, guests simply provide their room number and the order is charged to their account. The handheld also provides the server with instant menu information. This eliminates the need for memorization and reduces long training times. All this increased efficiency has lead to greater guest convenience and satisfaction.

�The most exciting thing about the Revelation installation is that we�re seeing an immediate impact on the level of service we�re able to offer,� said Starling.  �We have seen a 90% reduction in customer complaints regarding the timeliness of food delivery at the pool. All this has come about since implementing the handheld solution from InfoGenesis.�

As The Broadmoor looks to the future, it is apparent that the technology now in place will support the resort�s growth initiatives. Upcoming projects being considered include further wireless and cashless initiatives as well as implementation of a gift card solution, delivering even more convenience for their guests.

�We feel as if InfoGenesis has anticipated our POS technology needs,� said Starling. �Revelation will grow and flex to suit our operational needs, and we know the InfoGenesis team will be there to support us as we change and grow.�

For years to come, The Broadmoor will enjoy a scalable solution that truly increases employee effectiveness. Their InfoGenesis solution has already proven that it�s not only helping them to be more profitable, but increasing their level of guest satisfaction as well.

To find out more about the technology solutions InfoGenesis provides, call us today at 800-242-5434 or visit www.infogenesis.com.