When changing or improving employee performance is important to you, turn to Signature�s team of experienced hospitality professionals. Whether your objective is to build the sales, service or leadership skills of your employees, Signature will tailor a training solution unique to your needs. Our talented trainers, mystery shoppers and coaches will implement, encourage and support you and your employees in creating a legendary service and sales culture. More about Signature Training Solutions� 

Mystery Shopping Solutions

Mystery shopping is an opportunity few hotel companies utilize on their own, but one that can make a huge difference in a company�s ability to deliver exceptional service and close on all opportunities for business. Results of mystery shopping calls are a valuable coaching tool for staff training and performance refinement. They can also improve staff morale by revealing the importance of their performance to the company.

Signature�s mystery shopping solutions include:

• Phone
• Onsite

The key to successfully launching an enterprise-wide initiative is getting people at many locations to act and communicate consistently. With experienced resources located throughout North America, Signature is uniquely positioned to help large franchise and management companies create and deploy customized training programs.

Our team of experienced professionals � including instructional designers, project managers, trainer, and shoppers � can build, manage, and deliver a highly effective training initiative tailored to your specifications. We�ll quickly reach everyone in your organization with enjoyable and dynamic training events designed to provide the support and guidance your employees need to embrace new ways of operating. 

• Custom Designed Training Program
• Delivery of Your Training Program by Signature Trainers

Our experience and relationship with top performing franchises, management and hotel companies has opened doors to new opportunities and more innovative ways in which Signature can help companies achieve and exceed their business goals. Our clients value our industry knowledge and often approach us about helping them with other operational challenges. Here are a few other solutions offered by Signature.

Web Reporting

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