Hotel Online  Special Report

   
Dolce Selects StarCite To Power
New Meetings Desk 
.
Conference Leader Uses Lead Management Technology
To Deliver Exceptional Service To Planners 24/7

 
PHILADELPHIA AND MONTVALE, N.J. – Aug. 25, 2004 - StarCite, Inc., leading provider of innovative Web-based technologies and services for the $300 billion global meetings and events industry, today announced that Dolce International Conference & Resort Destinations selected StarCite’s lead management technology to power a new 24-hour call center for meeting planners. Using a custom version of StarCite’s RapidRFP®, call center employees can quickly build and send meeting requirements to Dolce’s global sales. StarCite has integrated all leads into Dolce’s sales force automation solution through Newmarket International’s MeetingBroker. The complete solution provides efficiencies in analysis, response and management. Additionally, StarCite’s data aggregation dashboard gives Dolce centralized visibility to all leads from Meetings Desk and the StarCite Online Marketplace. 

“StarCite’s supplier technology solutions are automating and streamlining lead management of our Meetings Desk,” said Robin D. Steiner, Vice President, Marketing-The Americas for Dolce International. “Through a collaborative effort between marketing and IT, we determined that StarCite’s marketing and technology solutions best fit our needs,” Steiner said.

“Lead management is a critical business process to drive revenues and better service delivery, particularly among major brands,” said John Pino, Chairman and Founder of StarCite, Inc. “In a highly competitive environment, having one process to manage valuable group leads with complete visibility drives more revenues and more satisfied customers.  We’re delighted that Dolce is relying on our innovative technology and marketing solutions to deliver its renowned service to planners and to book more meetings in its expanding number of destinations,” Pino added. 

With 26 conference centers in the United States, Canada and Europe, Dolce decided to launch a new Meetings Desk to be more responsive to the needs of meeting planners. Calling one number, (800) 57-DOLCE, planners can get answers to questions about capacities, request brochures or detail their meeting needs over the phone. Dolce has promoted the Meetings Desk in a marketing campaign that offers incentives to book business meetings of 50 or more room nights in September-December at any center. 

About Dolce International
Dolce International specializes in meetings and is committed to providing the world’s best meeting experience to its customers.  Founded by Andrew Dolce, Chairman and CEO, in 1981, Dolce International is recognized as the leader in the conference center industry with 26 meeting destinations in the U.S., Canada, and Europe. For more information, please visit www.Dolce.com
 

About StarCite, Inc.
StarCite, Inc. provides the most comprehensive suite of applications and services to the $300 billion meeting and events industry. StarCite helps drive efficiencies and cost savings to both corporate buyers and suppliers. More than 400 corporate, 
association and third-party meeting buyers rely on StarCite’s Enterprise Meeting Solutions for workflow, procurement, supply chain management, spend analysis and attendee management. Thousands of industry suppliers rely on the StarCite Online Marketplace, Supplier Marketing Programs and Enabling Technologies to increase meeting revenues. StarCite’s international division represents destination management companies and other premier international travel suppliers using both technology and traditional means. StarCite is based in Philadelphia. Investors in StarCite include Internet Capital Group; Maritz Travel Company; Seaport Capital; Starwood Hotels & Resorts Worldwide, Inc.; and TL Ventures. For more information about StarCite, or its technologies and services, please visit www.StarCite.com.

 
Contact:

Jo Ann Swahn
Dolce International
(201) 307-8700
joann.swahn@dolce.com

Mary Ann McNulty
StarCite, Inc.
(630) 519-4510
mmcnulty@starcite.com
 


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