Quality Assurance Services
CHICAGO, Illinois/HORSHAM, Pennsylvania; July 19, 2004 – Hyatt Hotels & Resorts and LRA Worldwide announced today that they have entered into an agreement whereby LRA will provide quality assurance services to Hyatt hotels and resorts throughout North America. The selection of LRA Worldwide reconfirms Hyatt’s commitment to setting the standard for delivering world-class hospitality experiences.
“At Hyatt, our goal is to consistently exceed our guest’s expectations. Our partnership with LRA will help us better measure performance and ensure optimal levels of product and service consistency throughout our portfolio. We have selected LRA because of their unique combination of hospitality industry expertise, quality assurance skills and leading-edge technology and reporting capabilities,” said Gary Dollens, vice president of operations for Hyatt.
“We are very pleased to have been selected as Hyatt Hotels’ partner for this important initiative,” said Melissa Farrell, Vice President of LRA. In our view, consistency and a customer-centric focus is the foundation for all world-class hospitality brands. Our objective is to help Hyatt ensure consistency and excellence in product and service delivery through a comprehensive QA program that focuses on the key elements of the Hyatt experience that drive guest satisfaction, loyalty and profitability.”
About Hyatt Hotels & Resorts
About LRA Worldwide
|Also See:||Dover Downs Gaming & Entertainment, Inc. and Dover Motorsports, Inc. Are Not Leaving Employee Engagement to Chance; Sister Companies Partner with LRA to Measure Employee Engagement / April 2004|
|Pestana Hotels & Resorts Selects LRA Worldwide to Manage Guest Satisfaction Survey Program / January 2004|
|Interstate Hotels & Resorts and LRA Worldwide Partner on New Brand and Quality Initiative / October 2003|