“10-Minute Trainer: Front Office” features seven segments that cover check-in, handling problems, walking guests, upselling, responding in an emergency, speaking on the telephone, and reducing energy costs. 

“10-Minute Trainer: Security” features six segments that cover the importance of security, the role of housekeeping in maintaining a secure environment, balancing security and guest satisfaction, creating an emergency plan, knowing your property’s emergency procedures, and dealing with the media. 

“10-Minute Trainer: Sales” features six segments covering understanding the role of sales, creating a favorable first impression, knowing your property’s features and benefits, overcoming objections, upselling, and selecting effective revenue management strategies. 

Training segments in the “10-Minute Trainer” videos are excerpted from the Educational Institute’s full-length training videos.  As a training tool, they are ideal for introducing a new topic for discussion or for providing a refresher on topics that need to be revisited during training sessions.  Each video segment provides a starting point for discussion, while the accompanying print guide offers training tips, questions, and key points to cover in training. 

Each “10-Minute Trainer” video is available for $99.95 for AH&LA members and $124.95 for nonmembers. To order, call 800-752-4567 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100).  Or use EI’s secure, online shopping cart at http://www.ei-ahla.org.  

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute is the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.