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Titles in �10-Minute Trainer� Series |
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ORLANDO, Fla., May 2004 � There�s always time
for training with the �10-Minute Trainer� video series from the Educational
Institute of the American Hotel & Lodging Association. The three newest
titles in this series cover the vital areas of front office, security,
and sales.
�10-Minute Trainer: Front Office� features seven segments that cover check-in, handling problems, walking guests, upselling, responding in an emergency, speaking on the telephone, and reducing energy costs. �10-Minute Trainer: Security� features six segments that cover the importance of security, the role of housekeeping in maintaining a secure environment, balancing security and guest satisfaction, creating an emergency plan, knowing your property�s emergency procedures, and dealing with the media. �10-Minute Trainer: Sales� features six segments covering understanding the role of sales, creating a favorable first impression, knowing your property�s features and benefits, overcoming objections, upselling, and selecting effective revenue management strategies. Training segments in the �10-Minute Trainer� videos are excerpted from the Educational Institute�s full-length training videos. As a training tool, they are ideal for introducing a new topic for discussion or for providing a refresher on topics that need to be revisited during training sessions. Each video segment provides a starting point for discussion, while the accompanying print guide offers training tips, questions, and key points to cover in training. Each �10-Minute Trainer� video is available for $99.95 for AH&LA members and $124.95 for nonmembers. To order, call 800-752-4567 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100). Or use EI�s secure, online shopping cart at http://www.ei-ahla.org. Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute is the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide. |
Contact:
Elizabeth Johnson Public Relations Manager 517-318-2359 [email protected] www.ei-ahla.org |