| Utica NY- April 1st 2004 - Radisson
Hotels & Resorts (based in Minneapolis, Minn) announced today that
the Radisson Hotel Utica Centre has been awarded the Presidents Award for
2003. This is the 3rd consecutive year the Radisson Hotel Utica Centre
has received the award, which is only given to those few hotels that achieve
the highest levels of guest satisfaction as measured by customer feedback.
Bjorn Gullaksen, executive vice president and brand leader for Radisson
Hotels & |
Radisson Hotel Utica Centre
200 Genesee St
Utica, New York |
Resorts stated �The Presidents Award represents the best of the best for
Radisson and recognizes the hotels that have demonstrated their exceptional
commitment to guest service and product quality that distinguishes Radisson
in the global marketplace,� explained Gullaksen. �These hotels utilized
their industry expertise and fully leveraged the company�s revenue generating
tools and information to excel in a challenging business environment with
changing customer expectations,� he added. �They also provide a great place
for employees to do great work. The Radisson Hotel Utica Centre is a brand
champion for Radisson and will help us achieve our goal to become the brand
choice for frequent travelers seeking an upscale hotel experience� Gullaksen
explained.
�They achieved top scores on the annual quality review by LRA Worldwide
for cleanliness and consistency in meeting and often exceeding the brands
product quality standards� added Gullaksen.
Mark Cherry, General Manager of the Radisson Hotel Utica Centre stated
�Receiving this award for the third straight year is very exciting for
the staff and ownership of the hotel, it tells us that we are continuing
to improve the hotel in the correct areas and add amenities and features
that are important to our guests. It is especially important because guest
comments play such an important roll in this award through their feedback
to the corporate office and it�s the guests who are telling us we are doing
such a great job�
The Radisson Hotel Utica Centre has a staff of 150 to service the guests
and hotel which features 162 guest rooms, 15,000 sq feet of meeting space,
indoor pool, whirlpool, fitness center, restaurant and lounge. The hotel
just added its newest amenity, free wireless high-speed Internet access
in all areas of the hotel. |
