| Dallas, TX - February 5,2004 - HotelTraining.com today announced a
new guarantee for their STAR Workshop, the company's Internet Based Reservations
Training Program. Jay Delerno, President of HotelTraining.com, explained
"the reason for implementing our new guarantee was to simplify what we
are willing to do as a company to introduce the benefits of Internet Based
Training with less financial risk to hotels."
Our guarantee is simple:
The hotel's commitment is:
-
Subscribe to our STAR Workshop for three months at our standard monthly
fee, and pay a one-time registration fee.
-
Workshop participants must complete the training with-in four weeks of
enrollment.
-
Track pre and post training conversion ratios using forms provided by HotelTraining.com.
The HotelTraining.com guarantee is:
-
Refund 100% of the monthly training fees and one time registration fee
if the hotel is not pleased with the results.
STAR is the first reservation sales training program designed specifically
for delivery via the Internet. The STAR (Sales Training for Agents in Reservations)
Workshop is more effective and less expensive than traditional seminar
style training programs. The workshop trains agents to sell a reservation
using an easy and enjoyable interactive format that includes text, animation,
and audio. Instant feed back on performance is provided by way of multiple
choice and fill-in-the-blank answers and tracking as well as quality assurance
shops. Constant and consistent delivery of training materials using an
interactive format with audio enhances learning and improves retention
by as much as 60% over traditional seminar style programs. Interactive
review sessions provide positive re-enforcement for correct answers as
well as hints to help guide the participant when incorrect answers are
given. Administrative access will be provided to management so a
students training progress (scores and workshop participation) can be reviewed.
 �The
traditional on-site reservations training seminars have become too expensive
for most hotels when you consider the turnover rate in reservations�, said
Delerno. He went on to say, �Typical on-site training is a one time event.
With access to Internet Based Training, employees can access our workshop
24 hours a day 7 days a week. They can work at their own pace and revisit
our STAR training workshop as frequently as they wish.�
HotelTraining.com also develops private label and custom training programs.
Corporate clients for these types of programs include such outstanding
companies as Marriott Worldwide Reservation Centers, Hampton Inns, SRS-WORLD
HOTELS, WorldRes.com, Elsafe and TRUST International.
For additional information regarding the STAR Workshop and the guarantee,
or additional offering such as "Learn2Serve" (responsible alcohol server
training) or Tom McCarthy's "Handling the Telephone Inquiry" Sales Workshop,
please see the contact information below. A free demonstration of
all of the workshops is currently available on the company's web site at,
www.HotelTraining.com
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