Gains Popularity Around the World
central reservation system
McLean, VA- July 145 - SynXis, a leading provider of reservation management and distribution systems for the hospitality industry, announced today that of the more than 4,600 hotels using the SynXis Reservation Management System over 900 of them are receiving their direct voice reservations using Voice Agent. The 900 include over thirty independent properties and ten call centers around the world.
These call centers include: VIP International in Calgary, Canada, (representing groups such as Candlewood Suites, Regal Hotels International and Interstate Hotels & Resorts), Jumeirah International in Dubai, United Arab Emirates, the Bermuda Department of Tourism, Design Hotels, with call centers in Scottsdale, Arizona and Augsburg, Germany, CHIP Hospitality/Great Canadian Hotels in Vancouver, British Columbia, Virtual Agent Services in New Brunswick, Ringhotels in Munich, Germany and the newest call center for Lindner Hotels & Resorts in Dusseldorf, Germany.
CHIP Hospitality has been using the SynXis Reservation Management System since September 2001. Alasdair Douglas, Vice President of Marketing and Business Development said, “We represent many independent properties as well as brands. Voice Agent allows us to sell rooms for all of these properties regardless of what systems they have on-site. The release of the enhanced product has been especially exciting for us as we have been involved during the development stages and really feel like we had input with the design and functionality.”
SynXis’s Voice Agent product was first introduced in March 2000 as the first true ASP call center software. After gaining industry-wide acceptance the product was enhanced and the next-generation was released in March 2003. SynXis takes advantage of new technology to make Voice Agent’s response time lightning fast, increasing the number of calls an agent can take each hour, but still staying true to the ASP model. Other noteworthy features include: one-screen entry, rapid area search capability, automatic corporate rate quoting and extensive guest profiles.
VIP International Corporation has been using the SynXis Reservation Management System since June 2000. Eddie Drganc, Vice President of Client Services who oversees their call center said, " We felt we had input with the enhancements made to the call center product and we are thrilled with the results. With no sacrifice in quality or conversions we have seen the increased speed of Voice Agent reduce our call- handle time, which for call centers means labor savings. That is significant to ensuring lower costs and to us means staying competitive in the industry to attract new clients.”
“While the industry is rightfully focused on electronic distribution and channel management,” said Bernard Ellis, Senior Vice President of Product and Channel Strategy, “voice bookings are still a big piece of the distribution pie. It is a priority for SynXis to ensure that our Voice Agent product is as world-class as our proven Internet and GDS capabilities.”
About SynXis Corporation
SynXis® Corporation's Internet-native ASP solution delivers full electronic distribution and reservations management capabilities to the worldwide hospitality industry. The SynXis Reservation Management System, at the solution's core, empowers hotel operators to consolidate and manage hotel inventory from all sources - seamless GDS connectivity, over 1200 popular Internet travel sites, private-label central reservations systems, and full-service hotel Web sites. It also helps hotels build revenue by enabling them to independently manage each distribution channel from one easy-to-use control center. All of these reservations can connect directly with the PMS SynXis does not require major upfront investment and hotels can realize substantial cost savings with SynXis' simple transaction-based pricing model. SynXis is the technology source for more than 4,600 hotels, bed and breakfasts, resorts, and destinations, including, Harrah's, VIP International, Interstate Hotels & Resorts, Colonial Williamsburg, and Jumeirah Hotels.
SynXis' corporate headquarters are in McLean, VA, with offices in Denver and Amsterdam. For more information on SynXis and its products, please call 703-448-2530, e-mail firstname.lastname@example.org, or visit our Web site at www.synxis.com.
Carol C. Levitt
|Also See||New England Innkeepers Association Selects the Synxis Booking Engine / June 2003|
|Industry Veteran Kathy Kettle to Lead the Synxis® Sales Team / May 2003|
|Continued Growth at Synxis® Fuels Personnel Changes / April 2003|
|Destination Hotels & Resorts Hits Record GDS Transactions After Switching to Synxis / February 2003|
|SynXis Names Starwood Veteran as COO and Vice President of Marketing and Sales / January 2003|
|SynXis® Appoints Two Industry Veterans to Board of Directors; John Russell and Larry Hough / November 2002|
|SynXis® Announces System Enhancements at HITEC New Features Allow Hotels to Strengthen Relationships with Travel Agents / June 2002|
|The Aladdin Resort & Casino Selects SynXis Agent® to Increase GDS Functionality and Web Site Bookings / April 2002|
|SynXis Agent® Increases Design Hotels' Reservations 30 Percent / March 2002|
|SynXis Corporation Promotes Three Company Officers in Preparation for Further International and Domestic Growth / March 2002|
|Reservations Grow at McIntosh Inns with Synxis Book-A-Rez and GDS Connectivity / March 2002|
|SynXis Provides Internet - Base Hotel Reservation Management and Distribution to MeriStar Hotels & Resorts / Feb 2001|