Hotel Online  Special Report
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New Employee Orientation:
Necessity or Luxury?

E-mail:  [email protected]
Harry Nobles & Cheryl Thompson Griggs,  July 2003

Our experience clearly indicates that a New Employee Orientation Program
is well worth the time and money involved.  Our own survey, albeit unscientific and unofficial, shows a higher rate of retention, increased employee satisfaction, and improved guest service.  If you doubt our validity, we have clients who will verify this assertion.
 
The primary purpose of any orientation is an introduction. New employees need to be introduced to your property, your culture, and your standards.  They need to know what you expect of them; they also need and want to know what to expect of you.  In short, they want to know what they have gotten into by accepting your 
Ask Harry and Cheryl
We encourage readers to email us with questions on ratings, guest services, design, decor, etc. We'll directly respond to your questions. Email Harry and Cheryl
offer of employment.

In helping develop,  implement, and conduct orientation programs for several clients we  have identified some common components.  An effective orientation will be multi-layered, covering company, property, and department.  Attendance will be mandatory for all new employees before they begin work.  Senior management will play a very visible role.  New employee feed back will be regularly solicited

If you already have a New Employee Orientation Program, we suggest you review it periodically to ensure it is meeting your needs.  Employee comments can be very helpful in this assessment.

If you do not currently conduct a regular mandatory orientation, we suggest you start.   You can develop your own program or you may want to seek outside help. 

Actually, all your new employees will get an orientation even if you do not have  an official program in place.  Unfortunately, they may get the �facts� from a disgruntled employee who may not have your best interests at heart.  Better you should welcome  new employees to your property and introduce them to their new home.

Harry Nobles & Cheryl Griggs
www.optimumrating.com

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Contact:

Harry Nobles Hospitality Consulting
POC:  Harry Nobles
E-mail:  [email protected]
Phone:  757-564-3761
Fax:        757-564-0076
www.optimumrating.com

Credentials: 

  • Former head of AAA Lodging/Dining Ratings Program. 
  • An independent consultant serving the hospitality industry. 
  • A Special Training Consultant to the Educational Institute, American Hotel/Motel Association
Also See: Save the Best - Replace the Rest / July 2003
AAA and Mobil Ratings As a Sales Tool / May 2003
How Well Do You Know Your Competitor? / May 2003
Our Favorite Hotel?  / March 2003
The Current Value of AAA Hotel Ratings / Feb 2003
Stars and Diamonds; Some Similarities and Some Differences / January 2003
AAA's Delay: Good or Bad? / July 2002
Timing Is Everything, Or Is It? / July 2002 
Boutique Hotels: Have They Gone Too Far / May 2002
People Really Do Make the Difference / Jan 2002
What Is a Boutique Hotel? / Dec 2001
The Non-negotiable Traits of Leaders / Oct 2001 
How Important is Service? / Sept 2001
Front Desk Service Mistakes / Aug 2001
Food & Beverage Mistakes & How to Correct Them / July 2001
Bell Staff Mistakes & How to Correct Them / July 2001 
Attitude vs Aptitude / June 2001
Female Business Travelers' Expectations / June 2001
Is Outsourcing Your Training a Viable Alternative? / June 2001
Unique Identity + Consistent Service = Success / May 2001
AAA Standards vs  Guests' Expectations / May 2001
Are Your Guests Better Informed Than Your Staff? / April 2001
Are U.S. Hotels Rated Differently From Other North American Hotels? / April 2001
The Design Theme - AAA / Mobil Ratings Connection / March 2001
Attitude Can Make the Difference / January 2001
How Should Casino-Hotels be Rated? / Dec 2000
Does AAA Rate Resorts Fairly? / Nov 2000
Is Your Property Suffering From Design Deficiency? / Nov 2000 
The Future of AAA Ratings / September 2000
What Is Your Optimum AAA Rating / August 2000
If You Disagree With Your AAA Rating�../ June 2000
Are AAA Ratings Always Accurate and Objective / May 2000
Creating Atmosphere / Jan 2000
What is "Atmosphere"? / December 1999
Maintaining Your AAA Rating / Nov 1999
Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult?  / Oct 1999
Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? / Harry Nobles / June 1999 
Consistency: The Hallmark of a Fine Hotel / September 1999
Who Should Train Your Employees  / Aug 2000 
Mobil Travel Guide Announces 1998 Mobil Four-and Five-Star Award Winners / Jan 1998 
Key to Success: Training + Follow-Up / June 2000
The Legend of the Pineapple / Harry Nobles / Feb 1999 
To Harry Nobles Hospitality Consulting Index Page

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