& Customer Service Skills |
The upcoming sessions are being held in both primary and secondary cities,
with new sites being added each week. Some of those already scheduled
include:
�This is going to be one of the most valuable, exciting and dynamic programs we�ve ever delivered,� said Buth. �Participants are going to leave the workshop knowing how to better upsell, how to capture more walk-in business, and how to book more return reservations.� Buth�s enthusiasm is partially fueled by the commitment of one of HSA�s top associates, and one of the country�s leading hospitality trainers, Gina McAndrew, to personally facilitate many of the events. Mike Hampton, Ed.D. Chief Executive Officer of HSA indicated that plans are now underway to put together a similar rollout of the program in the Asia/Pacific region, as well as in Europe, Middle East and Africa. About HSA International: HSA International, founded in 1986, is a global provider of HR Development services, including training workshops, educational seminars, keynote addresses, consulting, online learning and related support products and resources for the hospitality industry. HSA provides a broad range of programs in the disciplines of customer service, transient and group sales, revenue management, food & beverage, and management development. Headquartered in Fort Lauderdale, HSA has affiliate offices in Singapore and Frankfurt. Additional details are available by calling (954) 432-7301 in the United States or by visiting www.hsa.com. |
1601 North Palm Avenue, Suite 211 Pembroke Pines, FL USA 33026 TEL 954.432.7301 FAX 954.432.8677 [email protected] http://www.hsa.com |
Also See | Motivating And Retaining Employees When Times Are Tough / Michael Hampton, Ed.D./ June 2003 |