Hotel Online  Special Report
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AAA and Mobil Ratings
As a Sales Tool

E-mail:  [email protected]
Harry Nobles & Cheryl Thompson Griggs,  May 2003

When we think real estate�s market appeal the old adage of �location, location, location� springs immediately to mind.  This is equally true of a commercial property as a private residence; it is certainly a key factor when a hotel or motel is listed for sale.  Many other factors are also considered when establishing a sales price and developing a sales presentation. 
 
Occupancy rate, ADR, RevPAR, age and condition of the property all become parts of the equation, and the list  goes on.  At what point is the current AAA and Mobil rating  put on the list?  Or is it already on the list?  How much impact does the rating have on the other factors? 
Ask Harry and Cheryl
We encourage readers to email us with questions on ratings, guest services, design, decor, etc. We'll directly respond to your questions. Email Harry and Cheryl
Operators tell us that the AAA and Mobil ratings directly affect occupancy and revenue.  Basically the math is pretty simple: the higher the rating, the more guests; more guests mean higher potential income.  A less obvious but very important benefit from a good rating is public perception.  A higher AAA and Mobil rating can often enhance a property�s image.

This perception is not limited to guests; buyers and investors often have the same opinion and react accordingly. 

In order to maximize the value of your investment, we suggest you take a close look at the rating of  the property you are operating, selling, or buying.  Is it accurately rated?  What is the long term retainability of the current rating?  Can the property earn a higher rating?   You may be able to conduct this analysis on your own or you may want to seek outside advice. 

If you are buyer or seller you might want to talk to your broker.  If you are a broker, we suggest you talk to your clients. 

Harry Nobles & Cheryl Griggs
www.optimumrating.com

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Contact:

Harry Nobles Hospitality Consulting
POC:  Harry Nobles
E-mail:  [email protected]
Phone:  757-564-3761
Fax:        757-564-0076
www.optimumrating.com

Credentials: 

  • Former head of AAA Lodging/Dining Ratings Program. 
  • An independent consultant serving the hospitality industry. 
  • A Special Training Consultant to the Educational Institute, American Hotel/Motel Association
Also See: How Well Do You Know Your Competitor? / May 2003
Our Favorite Hotel?  / March 2003
The Current Value of AAA Hotel Ratings / Feb 2003
Stars and Diamonds; Some Similarities and Some Differences / January 2003
AAA's Delay: Good or Bad? / July 2002
Timing Is Everything, Or Is It? / July 2002 
Boutique Hotels: Have They Gone Too Far / May 2002
People Really Do Make the Difference / Jan 2002
What Is a Boutique Hotel? / Dec 2001
The Non-negotiable Traits of Leaders / Oct 2001 
How Important is Service? / Sept 2001
Front Desk Service Mistakes / Aug 2001
Food & Beverage Mistakes & How to Correct Them / July 2001
Bell Staff Mistakes & How to Correct Them / July 2001 
Attitude vs Aptitude / June 2001
Female Business Travelers' Expectations / June 2001
Is Outsourcing Your Training a Viable Alternative? / June 2001
Unique Identity + Consistent Service = Success / May 2001
AAA Standards vs  Guests' Expectations / May 2001
Are Your Guests Better Informed Than Your Staff? / April 2001
Are U.S. Hotels Rated Differently From Other North American Hotels? / April 2001
The Design Theme - AAA / Mobil Ratings Connection / March 2001
Attitude Can Make the Difference / January 2001
How Should Casino-Hotels be Rated? / Dec 2000
Does AAA Rate Resorts Fairly? / Nov 2000
Is Your Property Suffering From Design Deficiency? / Nov 2000 
The Future of AAA Ratings / September 2000
What Is Your Optimum AAA Rating / August 2000
If You Disagree With Your AAA Rating�../ June 2000
Are AAA Ratings Always Accurate and Objective / May 2000
Creating Atmosphere / Jan 2000
What is "Atmosphere"? / December 1999
Maintaining Your AAA Rating / Nov 1999
Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult?  / Oct 1999
Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? / Harry Nobles / June 1999 
Consistency: The Hallmark of a Fine Hotel / September 1999
Who Should Train Your Employees  / Aug 2000 
Mobil Travel Guide Announces 1998 Mobil Four-and Five-Star Award Winners / Jan 1998 
Key to Success: Training + Follow-Up / June 2000
The Legend of the Pineapple / Harry Nobles / Feb 1999 
To Harry Nobles Hospitality Consulting Index Page

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