"Here at the DELAMAR there is a policy of no tipping throughout the hotel.  Every staff member at the DELAMAR ­ from the concierges to the porters to the maids to the front desk managers ­ do not accept tips of any kind, whether they be cash, gifts or services," says Peters.  According to Peters, the no tipping policy is unique in the hotel industry.  "At the DELAMAR we want our guests to feel as if they are staying in a private home, albeit one with

DELAMAR Greenwich Harbor Hotel 500 Steamboat Road Greenwich, Connecticut

Peters has also instituted a "no VIP list" policy. "When a hotel keeps a VIP list, it implies that �regular¹ guests are second class citizens getting secondary service.  Not here at the DELAMAR.  Every guest is treasured, and all are treated equally whether they are a celebrity, corporate mogul, or young couple on their honeymoon."

Another major complaint of most hotel guests is the exorbitant telephone charges.  They resort to using cell phones and often ignore the hotel¹s phone system to save money.  At the DELAMAR, there are no surcharges for phone use.  All long distance calls within the US are just $.50 per minute, and international calls just $1.00 per minute.  Local call and toll free calls are free.

The DELAMAR, newly open on Greenwich harbor, has 74 deluxe rooms and 9 elegant suites. 

Kate Merlino