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Access at All 124 Hotels by April 1, 2004; Franchisees Allowed to Determine if Service Is Free or Fee Based |
MEMPHIS, Tenn. (June 18, 2003) -- Citing the
needs of today's travelers to keep to their normal business routines while
on the road, Homewood Suites by Hilton® today announced its plan to
offer high speed Internet access in all suites and specific hotel areas
at all of the brand�s 124 hotel locations by April 1, 2004.
Currently, nearly half of Homewood Suites by Hilton hotels have high
speed Internet access, with 70 percent of the brand's locations set to
have the added amenity by year end 2003. The new brand standard calls for
all Homewood Suites by Hilton hotels to
High speed Internet access will be complimentary at some locations, while others may opt to charge a nominal fee of up to $9.95 per day. Guests will have high speed Internet access in all areas of the hotel, including guest suites, whether it is a complimentary amenity or a fee is charged. With high speed Internet access throughout the entire hotel, guests have maximum flexibility in accessing the Internet during their stay. �The question of high speed Internet access has never been �if� for us, but �when,�� said Jim Holthouser, senior vice president, brand management. �We feel now is the time to stay ahead of the technology curve, particularly for our extended stay guests who are migrating toward hotels with high speed Internet access. �The April 1st deadline gives our owners the opportunity to budget and the time to find the best service provider that meets their needs.� The new high speed Internet plan is also included in Homewood Suites by Hilton�s 100% Satisfaction Guarantee, which ensures guests complete satisfaction with every aspect of their stay or that room night is free. �We have been closely monitoring the evolution of high speed Internet access for many months. Our research shows that companies and business travelers view this amenity as an added benefit and are willing to pay a reasonable fee if it is available," added Holthouser. "As consumer demand grows and technology continues to change, we will remain proactive about this issue. If guest demand necessitates complimentary high speed Internet access across the brand, we are certainly prepared to follow that course.� Created in 1989, Homewood Suites by Hilton today has 124 hotels open with another 50 in the pipeline. Beyond its spacious two-room suites and home-like amenities, Homewood Suites guests can take advantage of the hotel�s on-site Suite Shopâ convenience store, exercise facility, and guest laundry. Guests can also enjoy a daily complimentary hot breakfast and weekday evening Manager�s Reception* in the hotel�s Lodge. Additional guest services include a complimentary grocery shopping service� and a complete business center. Most Homewood Suites locations also feature a swimming pool and outdoor sports court. Homewood Suites by Hilton is part of Hilton Hotels Corporation. |
Contact:
Dawn Ray
Hilton Brand Communications (901) 374-5954 [email protected] |