at Record Pace with Support from Ramesys
|June 2002 - Benchmark Hospitality moves quickly when it comes to acquiring
new properties. They are able to be successful at this because they can
react quickly and confidently. Their formula for success includes an IT
partner that is able to keep up with their pace, no matter how little advance
notice is given.
Benchmark (www.benchmarkhospitality.com) operates luxury resorts, hotels, spas, golf clubs and conference centers. With 25 properties across the United States, Canada and Japan, Benchmark has taken the lead among its peers with properties that are designed, managed and marketed to meet the specific needs of meeting planners.
Benchmark has considerably expanded their corporate profile over the last year, and in the last few months alone have added several new upscale resort conference center properties. These properties include:
Benchmark selected the Maestro Property Management Solution from Ramesys (www.us.ramesys.com) in 1998 and has been partnering with them to roll out this solution as their corporate standard since. According to Thiel, "We had to have an IT partner that we were confidant would be able to keep up with our rapid pace, installing and training employees on the system with very short notice.”
Ramesys Hospitality, a seasoned hospitality solutions vendor with a
strong reputation for implementation expertise and system delivery, was
up for the challenge. Ramesys staff diligently work around the clock to
facilitate all aspects of the installations including system set-up, interface
installation, staff training, data conversion and bringing the property
live. All necessary tasks are completed on budget and on time.
With Maestro's integrated yield management tool already in place and the web reservations module installed, Benchmark needed a tool to help them know who their guests were and to be able to market to them more effectively in the form of direct mail campaigns, rewards programs and company incentives. To support their partnership, the decision was made by Ramesys to map their Business Intelligence Tool, MPower, directly against the Maestro database.
MPower is used extensively in the hospitality industry as a head office data polling, data warehousing, and analytical tool. Mapped against the Maestro database, Benchmark is currently installing this powerful information and marketing tool at several of its properties to help them better understand the changes in their business demands.
According to Thiel, “We depend on Ramesys as our technology partner to provide solutions that reflect the ongoing needs of our organization. We feel they have done this successfully for us with the addition of their MPower Data Management Tool and their Web Reservations Module.”
He added, “We began our relationship with Ramesys in 1998 as a result of their outstanding product offering and implementation expertise in the industry. Our partnership has continued to grow and reflects the changes that we are experiencing as a company and in the industry as a whole. We have every confidence in Ramesys and our partnership, and feel that our business requirements will be well met in the future with Ramesys' understanding of our needs, service expertise and product depth."
Ramesys is one of the world’s leading suppliers of IT enterprise solutions focused on hotels and hotel chains of all size and type. Particularly strong in hotel chain rollouts, Ramesys is also dominant in the independent hotel sector where they support around 800 properties nationwide.
1 Cragwood Road, Suite 202
South Plainfield, NJ 07080
Phone: 1 800 RAMESYS or
908 941 1300
Fax: 908 941 1312
2170 Buckthorne Place, Suite 400
The Woodlands, TX 77380
|Also See||Tage Corporation Benefits with Enterprise Solution from Ramesys / May 2002|