Award-winning hotels within the three brands were determined through key areas within the company's Balanced Scorecard rating system: quality assurance and customer satisfaction ratings. Each hotel received a trophy and individual recognition at specially planned celebratory receptions during the conference. 

HILTON HOTELS & RESORTS 

``The Hilton Pride Awards represent the continued pledge to guest service and satisfaction that each of our Hilton hotels strive to provide our guests,'' said Robert E. Dirks, senior vice president -- brand management and marketing for Hilton. ``Each of our award recipients personify performance excellence in three key categories that are integral to the success of our business.'' 

Hilton Pride Awards were presented to:

Customer Loyalty Award --  Awarded to hotels with the highest annual customer loyalty scores

• Hilton Sandestin Beach, Golf Resort & Spa, Florida
• Hilton Vancouver Airport, British Columbia, CANADA

• Hilton Hawaiian Village(R) Beach Resort & Spa, Hawaii
• Hilton Torrance/South Bay, California

• Hilton Windsor, Ontario, Canada
• Hilton Waikoloa Village, Hawaii

"Loyal Doubletree customers have consistently praised our hotels for a longstanding tradition of warm and caring service,'' said Dave Horton, senior vice president -- brand management for Doubletree. ``Quality is the driver of success in our industry. We are proud to present the Doubletree Pride Awards to acknowledge those hotels that have created an outstanding hotel experience, as well as encourage all of our properties to meet and exceed our guests' expectations.'' 

Doubletree Pride Awards were presented to: 

• Doubletree Guest Suites Naples, Florida
• University of Florida Hotel & Conference Center Gainesville, Florida
• Doubletree Hotel Durango, Colorado
• Doubletree Guest Suites Phoenix-Gateway Center, Arizona
• Doubletree Hotel Chicago O'Hare Airport-Rosemont, Illinois
• Doubletree Hotel Bakersfield, California
• Doubletree Hotel San Diego-Mission Valley, California
• Doubletree Guest Suites Cincinnati/Sharonville, Ohio
• Doubletree Hotel Charlotte-Gateway Village, North Carolina
• Doubletree Guest Suites Santa Monica, California
• Doubletree Club Las Vegas Airport, Nevada
• Doubletree Guest Suites Austin, Texas
• Doubletree Hotel Philadelphia, Pennsylvania
• Doubletree Club St. Louis Airport, Missouri
• Doubletree Hotel Sonoma Wine Country, California 

Embassy Suites Hotels has recognized 16 hotels with 2001 Pride Awards, representing the top 10 percent of the brand in terms of guest satisfaction rating surveys and product quality scores, and five hotels with awards for most improved product and service scores in 2001. 

"Representing the leading all-suite brand in the U.S., Embassy Suites Hotels consistently deliver excellent service and product, which is why the brand has been recognized as #1 in its respective category for three consecutive years by J.D. Power and Associates,'' said Mark Snyder, senior vice president -- brand management for Embassy Suites Hotels. ``Without top-notch hotels like the following award winners, our brand would not achieve the best-in-class status that it has, year after year.'' 

Embassy Pride Awards were presented to: 

• Embassy Suites Hotel Lincoln, John Q. Hammons Hotels (1 of 6)
• Embassy Suites Hotel North Charleston, John Q. Hammons Hotels (2 of 6)
• Embassy Suites Hotel Phoenix-Scottsdale, Windsor Capital Group
• Embassy Suites Hotel DFW North-Outdoor World, John Q. Hammons Hotels (3 of 6)
• Embassy Suites Hotel Columbus-Dublin, Commonwealth Hotels, Inc.  
• Embassy Suites Hotel Portland Downtown, CNL Hospitality Group 
• Embassy Suites Hotel Dallas-Galleria, Remington Hotel Company (1 of 3) 
• Embassy Suites Hotel Greenville Golf Resort, John Q. Hammons Hotels (4 of 6) 
• Embassy Suites San Juan Hotel & Casino-International Airport, Puerto Rico, Mora Development 
• Embassy Suites Hotel Raleigh-Durham, John Q. Hammons Hotels (5 of 6) 
• Embassy Suites Hotel Portland Airport, John Q. Hammons Hotels (6 of 6)
• Embassy Suites Hotel Austin-Arboretum, Remington Hotel Company (2 of 3)
• Embassy Suites Hotel Palm Beach Gardens, Remington Hotel Company (3 of 3) 
• Embassy Suites Hotel Orlando Airport, Strategic Hotel Capital 
• Embassy Suites Hotel Napa Valley, Felcor Lodging Trust (1 of 2) 
• Embassy Suites Hotel Boston Marlborough, Felcor Lodging Trust (2 of 2) 

• Embassy Suites Hotel Chicago Schaumberg/Woodfield, Expotel Hospitality Services, Inc. (Most Improved Product Score)
• Embassy Suites Hotel Columbia-Greystone, John Q. Hammons Hotels (Most Improved Product Score)
• Embassy Suites Hotel San Francisco Airport-Burlingame, Felcor Lodging Trust (Most Improved Service Scores)
• Embassy Suites Hotel Salt Lake City, Suite Thinking, Inc. (Most Improved Overall Total Quality Service Scores)
• Embassy Suites Hotel Troy, Michigan, Felcor Lodging Trust, (Most Improved Overall Product and Service) 

Themed ``We've Got the Power,'' Hilton's Full-Service Conference offered opportunities for participants that included hotel owners, general managers and Hilton Hotels Corporation team members, to learn, network and build relationships through general sessions, brand-specific meetings, workshops and award presentations. 

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The company develops, owns, manages or franchises more than 2,000 hotels, resorts and vacation ownership properties.