a Viable Alternative?
|Harry Nobles & Cheryl Thompson, June 2001
Gas prices are up; some “experts” predict decreased summer travel while
others disagree. Your bookings are down a bit already. You
are looking for ways to reduce expenses. Some expenses cannot be
significantly reduced; others are more vulnerable. Unfortunately,
training often falls into this latter category.
Perhaps there are alternatives you can consider. You might opt to reduce training rather than suspend it. You might also consider outsourcing. Bringing in outside trainers can be one way to reduce training costs.
I strongly advocate in-house training by your management team as the best long term approach. Outside trainers can assist by conducting “train the trainer” sessions for your in-house team. They can also be an excellent source for some specialized topics. I am convinced that the best long term and permanent results will always come from an ongoing training program that makes maximum use of your managers and supervisors. Outside trainers can be an excellent complement to your in-house team, but should never be a substitute.
Outsourcing your training can reduce costs without jeopardizing guest satisfaction. Outsourcing can have immediate and positive bottom line results.
If your property has been affected by the economic slow down and higher gas prices, ensuring guest satisfaction has never been more important. Whatever else you might do to weather the threat of a slow summer, I encourage you to carefully consider the long term effects of training reduction. Please contact us if we can help you in making this important decision.
|Also See:||Unique Identity + Consistent Service = Success / May 2001|
|AAA Standards vs Guests' Expectations / May 2001|
|Are Your Guests Better Informed Than Your Staff? / April 2001|
|Are U.S. Hotels Rated Differently From Other North American Hotels? / April 2001|
|The Design Theme - AAA / Mobil Ratings Connection / March 2001|
|Attitude Can Make the Difference / January 2001|
|How Should Casino-Hotels be Rated? / Dec 2000|
|Does AAA Rate Resorts Fairly? / Nov 2000|
|Is Your Property Suffering From Design Deficiency? / Nov 2000|
|The Future of AAA Ratings / September 2000|
|What Is Your Optimum AAA Rating / August 2000|
|If You Disagree With Your AAA Rating…../ June 2000|
|Are AAA Ratings Always Accurate and Objective / May 2000|
|Creating Atmosphere / Jan 2000|
|What is "Atmosphere"? / December 1999|
|Maintaining Your AAA Rating / Nov 1999|
|Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult? / Oct 1999|
|Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? / Harry Nobles / June 1999|
|Consistency: The Hallmark of a Fine Hotel / September 1999|
|Who Should Train Your Employees / Aug 2000|
|Mobil Travel Guide Announces 1998 Mobil Four-and Five-Star Award Winners / Jan 1998|
|Key to Success: Training + Follow-Up / June 2000|
|The Legend of the Pineapple / Harry Nobles / Feb 1999|