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a Viable Alternative? |
E-mail: [email protected] |
Harry Nobles & Cheryl Thompson, June 2001
Gas prices are up; some �experts� predict decreased summer travel while
others disagree. Your bookings are down a bit already. You
are looking for ways to reduce expenses. Some expenses cannot be
significantly reduced; others are more vulnerable. Unfortunately,
training often falls into this latter category.
Perhaps there are alternatives you can consider. You might opt to reduce training rather than suspend it. You might also consider outsourcing. Bringing in outside trainers can be one way to reduce training costs. I strongly advocate in-house training by your management team as the best long term approach. Outside trainers can assist by conducting �train the trainer� sessions for your in-house team. They can also be an excellent source for some specialized topics. I am convinced that the best long term and permanent results will always come from an ongoing training program that makes maximum use of your managers and supervisors. Outside trainers can be an excellent complement to your in-house team, but should never be a substitute. Outsourcing your training can reduce costs without jeopardizing guest satisfaction. Outsourcing can have immediate and positive bottom line results. If your property has been affected by the economic slow down and higher gas prices, ensuring guest satisfaction has never been more important. Whatever else you might do to weather the threat of a slow summer, I encourage you to carefully consider the long term effects of training reduction. Please contact us if we can help you in making this important decision. |
Harry Nobles Hospitality Consulting
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