Are hotels in Canada, Mexico, and the Caribbean rated differently from those in the United States? Are there different guidelines for properties in other countries? The simple answer is “No, The AAA/CAA Diamond Rating Guidelines are the same for all areas, and are designed to be uniformly applied”.
In my experience, regional differences do exist, and not only between countries. Regional rating differences often exist between different locations in the same country. I have found that a 4-Diamond rated hotel in a small town might not have been awarded that same rating in New York City, Chicago, or San Francisco, or in Toronto, Montreal, or Vancouver.
These regional differences most often result from the inspector’s interpretation of the Rating Guidelines not from the Guidelines’ content.
Misinterpretation can result from the inspector’s lack of field experience and limited exposure to upscale properties. It can also result from personal bias for or against a particular type property. I believe it is the former more often than the latter. Over the years, I have found the majority of inspectors make a sincere effort to be as objective as possible. In my experience, most are successful.
Despite this professional objectivity, there are properties in
all areas that are not accurately rated.. If you feel that your property
is one of these, I would suggest you consider discussing the rating
with the inspector.. I always advocate an initial discussion
with the inspector while he or she is actually on property; you can always
take up your case with AAA/CAA management later.
Harry Nobles Hospitality Consulting
|Also See:||The Design Theme - AAA / Mobil Ratings Connection / March 2001|
|Attitude Can Make the Difference / January 2001|
|How Should Casino-Hotels be Rated? / Dec 2000|
|Does AAA Rate Resorts Fairly? / Nov 2000|
|Is Your Property Suffering From Design Deficiency? / Nov 2000|
|The Future of AAA Ratings / September 2000|
|What Is Your Optimum AAA Rating / August 2000|
|If You Disagree With Your AAA Rating…../ June 2000|
|Are AAA Ratings Always Accurate and Objective / May 2000|
|Creating Atmosphere / Jan 2000|
|What is "Atmosphere"? / December 1999|
|Maintaining Your AAA Rating / Nov 1999|
|Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult? / Oct 1999|
|Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? / Harry Nobles / June 1999|
|Consistency: The Hallmark of a Fine Hotel / September 1999|
|Who Should Train Your Employees / Aug 2000|
|Mobil Travel Guide Announces 1998 Mobil Four-and Five-Star Award Winners / Jan 1998|
|Key to Success: Training + Follow-Up / June 2000|
|The Legend of the Pineapple / Harry Nobles / Feb 1999|